Director of IT - Infrastructure / Interim CIO

Recruited to improve and scale support operation for a growing FQHC with 20 sites and 1,200 users.  Oversee a cloud-native Azure environment with O365, SharePoint, VDI, and SQL services. Lead integration of dozens of SaaS providers with Azure IDM and SSO. 

• Improved support team SLA by 35% in 6 months, by re-staffing the helpdesk team to full capacity, documenting SOP’s, streamlining and automating repetitive support tasks.

• Manage department resources to successfully deliver major projects: Azure multi-region Business Continuity Plan, Intune MDM, Autopilot, Ring Central and Meraki.

• Oversee NIST security program successfully deploying: CrowdStrike MDR, Azure policies, SIEM, KnowB4, Pen-testing and umbrella decrypted web inspection.

• Collaborate with the business executives to develop strategy and manage $2M IT budget.

Technical Details: Users: 1,200 |Team: 8 | Compliance: HIPAA Hi-Tech, SOC & PCI

Platforms: Azure (Autopilot, Intune, SQL, SIEM, VDI). O365, Ent Apps, SP, AD & Hyper-V Systems: ADP, Ceridian, Intacct, eCW, Coupa, Zendesk, SolarWinds Network:  Cisco Meraki

Director of Information Technology 

Brought in to lead technical operations for a retail chain with 1,000 users across 50 stores. Tasked with improving technical efficiency and data accuracy while reducing costs.  Delivering reliable systems and business data to support key business operations.

• Reduced IT operational costs by 60%, with an efficient technology refresh.  Migrating from DC to Hybrid Azure cloud and VMWare, that delievered a 99.99% system availability.  

• Re-engineered security and PCI compliance programs, by updating ERP and Credit-Cards processor. Implementing IPS/IDS, Pen-testing and network segmentation  

• Implemented business workflows with metrics that could be tracked on dashboards and reported to business operations. Enabling live and actionable business insight.

• Developed data management life-cycle, with ETL feeding data-warehouse for anlytical reporting.  

• Efficient data warehouse management of financial, inventory and supply-chain data. Integrating ERP, POS and Shopify online data to provide reports and analytics.  

Technical Details: Users: 1000 | Team: 2 | Compliance: PCI DSS Platforms: Windows 2016, AD, SQL & Azure, VMWare Systems: Dynamics, NetSuite Networks: SonicWALL, Cisco.

Director of Professional Services 

Brought in to implement a project management office (PMO), overseeing professional services and project management team for MSP with 100 clients. Developed client solutions and strategies, including financial sector client solutions that ensured BCP, security, audit and regulatory reporting requirements .

•  Collaborated with business operations team to successfully implement Project Management Office (PMO) lifecycle. Providing new service options and expanding into the financial business sector.

• Oversaw project delivery lifecycle using NetSuite, engaging with customers and internal technical resources to ensure project SOW’s with on-time/budget delivery.

• Project manager for financial client implementations and cloud migrations.  

Technical Details: Clients: 150 | Team: 4| Comp: FINRA & HIPAA Platforms: Azure, O365 Systems: IT Glue, Autotask, NetSuite, SolarWinds. Network: Cisco, Meraki, Fortinet.

Head of North American IT Operations 

Brought on as the technical executive for North America and tasked with establishing US operations for a global weather service provider’s. Coordinating with leadership in Vienna.AU to deploy US offices and Datacenter facilities. Overseeing technical planning, budgets, support team, recruitment, vendor selection and contract negotiations for all of North America. Successfully delivering business operations with a $5 million budget.  

• Designed datacenter infrastucture and management platform with Cisco Nexus 10gbps network, on NetApp Storage with Cisco UCS servers and blades.  

• Recruited support team to managing over 1,000 Linux systems and HPC environment with a distributed architecture. Successfully supporting over 5 million global users with a 99.99% uptime.

• Deployed US operartions with 50 meterologist and NJ Datacenter in 127 days. Leveraging desired state infrastructure as code (IaC) & DevOps tools. Managing CI/CD system and ETL data piepliens.

Technical Details: Users 50| Team: 4 |Platforms: Linux, LXC, Docker, NetApp, UCS & HPC Systems: Puppet, Zabbix, Zimbra, Jenkins, Jira Network: Cisco: Nexus 2-6K, ASA, InfiniBand.

Director of Information Technology systems  

Recruited to streamline technical operations and scale infrastructure to support business expansion. Integrating system platforms, HRIS and finance systems to streamline operations.

•  Scaled technical operations by 500%, expanding from 26 to 150 sites, to support 8,000 users accross the US. Leveraged ITIL best practices to improve operations and update processes.

• Established PCI compliance & security management program: Cisco IDS/IPS & Pen-Test.

• Managed MPLS project for 100 sites, improving services and saving $200k per year.

• AWS Cloud DR deployments, improving redundancies while reducing capital expenditures. 

Technical Details: Users: 8,000 | Team: 12 | Compliance: PCI DSS v2 Platforms: AD, AWS, Exch, SQL, Linux, VMware, Ultipro & IBM SAN Network: Cisco IOS, ASA with IPS/IDS

Please click to see my early career (2000's - 2010) and career biography.